Integrity- and data protection policy

Denna sekretesspolicy beskriver hur vår webbplats (hädanefter kallad "butiken") använder och skyddar all information som du ger butiken när du använder den här webbplatsen. Butiken har för avsikt att se till att din integritet är skyddad. Skulle vi be dig tillhandahålla viss information som kan identifiera dig när du använder den här webbplatsen kan du vara säker på att den endast kommer att användas i enlighet med den här sekretesspolicyn. Butiken kan komma att ändra denna policy genom att uppdatera den här sidan. Du bör därför kolla denna sida med jämna mellanrum för att se till att du är tillfredsställd med eventuella förändringar.

Vad vi samlar in

Vi får samla in följande information:

- Namn

- Kontaktinformation, inklusive e-postadress.

- Demografisk information såsom postnummer, preferenser och intressen.

- Annan information som är relevant för kundundersökningar och/eller erbjudanden.

För den fullständiga listan över cookies som vi samlar in, se avsnittet ”Cookies vi samlar in”.

Vad vi gör med informationen som vi samlar in

Vi behöver denna information för att förstå dina behov och erbjuda dig bättre service, särskilt av följande skäl:

- Intern registrering.

- För att förbättra våra produkter och tjänster.

- Att kunna erbjuda marknadsföringsmail om nya produkter, specialerbjudanden eller annan information som vi tycker att du kan finna intressant med hjälp av den mailadress du har angivit.

- Med jämna mellanrum kan vi också använda din information för att kontakta dig för marknadsundersökningsändamål. Vi kan komma att kontakta dig via e-post, telefon eller mail.

- Vi kan använda informationen för att anpassa webbplatsen enligt dina intressen.

Säkerhet

Vi är fast beslutna att se till att din information är säker. För att förhindra obehörig åtkomst har vi infört lämpliga fysiska och elektroniska procedurer för att skydda och säkra den information vi samlar in.  

Vi har ett dataskyddsombud med ansvar att hantera GDPR frågor och säkerställa att riktlinjerna efterlevs. Kontakt: dataskydd@zoo.se 

Hur vi använder cookies

En cookie är en liten fil som ber om tillåtelse att placeras på din dators hårddisk. När du godkänner, läggs filen till och kakan hjälper till att analysera webbtrafik eller låter dig veta när du besöker en viss webbplats. Cookies tillåter webbapplikationer att interagera med dig som individ. Webbapplikationen kan på så sätt skräddarsy sin aktivitet efter dina behov, vad du gillar och ogillar, genom att samla och komma ihåg information gällande dina preferenser.

Vi använder trafikloggcookies för att identifiera vilka sidor som används. Detta hjälper oss att analysera data om webbsidor och förbättra vår hemsida för att skräddarsy den efter våra kunders behov. Vi använder endast denna information för statistiska analysändamål och sedan tas dessa data bort från systemet.

Sammantaget hjälper cookies oss att ge dig en bättre webbplats, genom att vi kan se vilka sidor du tycker är användbara och vice versa. En cookie ger oss inte tillgång till din dator eller någon information om dig, annat än de uppgifter du väljer att dela med oss. Du kan välja att acceptera eller avvisa cookies. De flesta webbläsare accepterar automatiskt cookies, men du kan vanligtvis ändra din webbläsarinställning för att avvisa cookies om du föredrar det. Detta kan förhindra att du utnyttjar webbplatsen fullt ut.

Länkar till andra webbplatser

Vår hemsida kan innehålla länkar till andra intressanta webbplatser. När du har använt dessa länkar för att lämna vår webbplats, bör du notera att vi inte har någon kontroll över den andra webbplatsen. Därför kan vi inte heller ansvara för skyddet och integriteten av all information som du tillhandahåller när du besöker dessa webbplatser och de regleras inte heller av denna sekretesspolicy. Du bör vara försiktig och titta på sekretesspolicyn som gäller för webbplatsen i fråga.

Styr din personliga information

Du kan välja att begränsa insamlingen eller användningen av din personliga information på följande sätt:

När du blir ombedd att fylla i ett formulär på webbplatsen, leta efter rutan som du kan klicka i för att indikera att du inte vill att informationen ska användas av någon för direkt marknadsföring.

Om du tidigare har godkänt att vi använder oss av din personliga information för direkt marknadsföring, kan du ändra detta när som helst genom att kontakta oss.

Vi säljer, distribuerar eller hyr inte ut din personliga information till tredje part såvida vi inte har ditt tillstånd eller att lagen kräver detta.

Du kan begära ut uppgifter om din personliga information som vi upprätthåller om dig enligt GDPR. En liten avgift kommer att tillkomma. Om du vill ha en kopia av den information som finns om dig, vänligen maila oss denna förfrågan med hjälp av vår kontaktinformation.

Om du tror att någon information vi har om dig är felaktig eller ofullständig, maila oss så snart som möjligt på kundservice@zoo.se. Vi kommer omedelbart att korrigera informationen som visat sig vara felaktig.

Lista över cookies vi samlar in

Tabellen nedan visar de cookies vi samlar in och vilken information de lagrar.

Cookie-namnBeskrivning
FORM_KEY

Lagrar en slumpvis genererad nyckel som används till att förhindra falska förfrågningar.

PHPSESSID Ditt sessions-ID på servern.
GUEST-VIEW Tillåter att gästerna kan spara och åternyttja sin sidvy utan att vara inloggad. 
PERSISTENT_SHOPPING_CART En länk till information om din kundvagn och visningshistorik, om du har bett om det.
STF Information om produkter du mailat till vänner. 
STORE Butiksvy eller språk du har valt.
USER_ALLOWED_SAVE_COOKIE Indikerar att en användare tillåtit lagring av cookies. 
MAGE-CACHE-SESSID Underlättar caching av innehåll för att få sidor att ladda snabbare. 
MAGE-CACHE-STORAGE Underlättar caching av innehåll för att få sidor att ladda snabbare. 
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Underlättar caching av innehåll för att få sidor att ladda snabbare. 
MAGE-CACHE-TIMEOUT Underlättar caching av innehåll för att få sidor att ladda snabbare. 
SECTION-DATA-IDS Underlättar caching av innehåll för att få sidor att ladda snabbare. 
PRIVATE_CONTENT_VERSION Underlättar caching av innehåll för att få sidor att ladda snabbare. 
X-MAGENTO-VARY Underlättar caching av innehåll för att få sidor att ladda snabbare. 
MAGE-TRANSLATION-FILE-VERSION Underlättar översättning av innehåll till andra språk. 
MAGE-TRANSLATION-STORAGE Underlättar översättning av innehåll till andra språk. 
This website ("website") is operated by Zoo.se Trading i Norden AB. This privacy policy only covers information collected at this website, and does not cover any information collected offline. All our websites are covered by this privacy policy.

Security

Personal information provided on the website and online credit card transactions are transmitted through a secure server. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access.

Our website uses encryption technology, like Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. Our Customer Care center and stores also operate over a private, secure network. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We have a data security compliance officer with the responsibility to handle GDRP questions. Contact: dataskydd@zoo.se 

Privacy Policy

To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. We have posted this privacy policy in order to explain our information collection practices and the choices you have about the way information is collected and used.

As we continue to develop our website and take advantage of advances in technology to improve the services we offer, this privacy policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.

The Information We Collect

Generally, you may browse our website without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this website. In some cases, if you choose not to provide us with the requested information, you may not be able to access all parts of this website or participate in all of its features, pricing, and product selection.

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section. From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use. When you visit this website, our web server automatically collects anonymous information such as log data and IP addresses, and may collect general information concerning your location. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.

How We Use The Information We Collect

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Others With Whom We Share Your Information.

Zoo.se Trading i Norden AB: All of the above information that we collect, as described above, may be shared among all Zoo.se Trading i Norden AB entities, including physical stores, website and Private Sales.

Service Providers: We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing emails; (c) assist us with direct marketing and data collection; (d) provide us storage and analysis; (d) provide fraud prevention; and (e) provide other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in our agreements with them.

Other Companies: We may provide information to carefully selected outside companies when we believe their products or services may be of interest to you.

Business Transitions: We may transfer or share a copy of personal information about you in the event that Zoo.se Trading i Norden AB or one of its properties, affiliates, or subsidiaries goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets. You will be notified via email or prominent notice on our website prior to a change of ownership or control of your personal information, if your personal information will be used contrary to this policy. However, nothing in this Privacy Policy is intended to interfere with the ability of Zoo.se Trading i Norden AB to transfer all or part of its business and/or assets to an affiliate or independent third party at any time, for any purpose, without any limitation whatsoever.

Zoo.se Trading i Norden AB specifically reserves the right to transfer or share a copy of personally identifiable information collected from its websites to the buyer of that portion of its business relating to that information.

Compliance with Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability, and to protect our rights or to protect the rights, property, or safety of visitors of this website or the public.

Zoo.se Trading i Norden AB partners with advertising companies to place our advertising on publisher websites on the Internet. These advertising companies collect anonymous information about your visits to our web site. This technology involves the use of third party cookies that allow them to develop personalized advertising so that it directly relates to offers that may be of interest to you. You may choose to opt-out of this service we have with our third-party advertising partner. We may also use cookies to provide similar enhanced online marketing to you based on your interests and preferences. You may also choose to opt out of these enhanced online marketing ads.

Your Choices Regarding Use Of The Information We Collect

You have several choices regarding our handling of your nonpublic personally identifiable information.

Direct Mail or Telephone Marketing: If you shop at our website or stores and wish to be removed from the list of customers that receive direct mail or telemarketing calls, please either write to our Customer Care at asiakaspalvelu@zoo.fi or call us at 020-1280840. If you choose to write to us, please include your name and address

Because customer lists often are prepared well in advance of an offering (sometimes a few months before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. We appreciate your patience and understanding in giving us time to carry out your request.

Cookies, Web Beacons, and How We Use Them

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

A "web beacon" or "pixel tag" or "clear gif" is typically a one-pixel image, used to pass information from your computer or mobile device to a website.

We use cookies and web beacons to keep track of what you have in your shopping cart and to remember you when you return to the website as well as to identify the pages you click on during your visit to our site and the name of the website you visited immediately before clicking to our website. We use this information to improve our site design, product assortments, customer service, and special promotions. You can, of course, disable cookies and web beacons on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our website will not operate correctly if you disable cookies. We may also use web beacons, and other technologies, to help track whether our communications are reaching you, to measure their effectiveness, or to collect certain non-personal information about your computer, device, or browser in order to allow us to better design future communications to you.

We may contract with third parties who may use cookies and web beacons and collect information on our behalf or provide services such as credit card processing, shipping, promotional services, or data management. We call them our Customer Care Partners. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our other Customer Care Partners.

List of cookies we collect

The table below lists the cookies we collect and the information they store.

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Allows pages to be displayed more quickly.
COMPARE The items that you have in the Compare Products list.
CUSTOMER An encrypted version of your customer id.
CUSTOMER_AUTH An indicator if you are signed into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores your Customer Segment ID
EXTERNAL_NO_CACHE A flag that, indicates whether caching is on or off.
FRONTEND Your session ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The last product you looked at.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
RECENTLYCOMPARED The items you recently compared.
STF Information on products you emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer authorized cookies.
VIEWED_PRODUCT_IDS The products that you recently looked at.
WISHLIST An encrypted list of products added to your wish list.
WISHLIST_CNT The number of items in your wish list.

Online Account Registration

To make online shopping faster and easier, you may register an account on our website. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information. If you are using a public computer, we strongly encourage you to Sign Out when you finish shopping. Your information will still be stored with us but it will not be accessible to anyone else from that computer.

Emails

You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive email from us or our affiliates you can click on the "Unsubscribe" link at the bottom of any email communication sent by us. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.

Acceptance

By using this website, you accept the policies set forth in this Privacy Policy.